Equipment charge for Discontinued Flex Box

I have been charged $24 per month for two Flex boxes not being returned. I understand this is Xfinity property but they have been phased out. Chat has been very unhelpful. I would appreciate someone looking into these being permanently removed from my account. It is very frustrating.

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XfinityDemitrius

Official Employee

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2.4K Messages

2 months ago

Hey @user_i92cl9. Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help review the Xfinity account, billing, and services to see what options are available. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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kmilstead

Visitor

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1 Message

10 days ago

I am having this issue as well.

It was my understanding when I signed up for xFinity, that the service was free. I just realized I've been charged $25 a month apparently for the last several years.
I've never used Flex or the box.

I would like to cancel and have this removed from my account.

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XfinityBillie

Official Employee

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3.8K Messages

@kmilstead Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be happy to help you with reviewing the billing and seeing how we can help with this concern. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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8 days ago

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Flex

user_i92cl9

Equipment charge for Discontinued Flex Box

XfinityDemitrius

kmilstead

XfinityBillie

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