2 Messages
ENT-22010 Error
We are not able to get our flex to connect to our Wi-Fi. However, our Wi-Fi is fine for all the other devices. When I click try again, it does nothing.
2 Messages
We are not able to get our flex to connect to our Wi-Fi. However, our Wi-Fi is fine for all the other devices. When I click try again, it does nothing.
XfinityKatie
Official Employee
•
744 Messages
1 year ago
Hello @user_3a3e90 thank you for letting us know of the issues you are running into with your Flex box, we definitley want to ensure that this is addressed for you! Based on the title, I can see that you are getting a ENT-22010 error, which is caused by poor network connectivity or connection timeout. When you go into the settings for your Flex box, does it show that you are currently connected to the internet? Have you tried to power cycle the box by unplugging it for atleast 30 seconds and then plugging it back in to see if this helps improve your network connection? Also, I know you mentioned that everything is working on your other devices, but have you also used the Status Center to confirm that there aren't any active interruptions in your area that may be impacting service?
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