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user_4f15ee
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3 Messages

Thursday, January 19th, 2023 8:41 PM

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Ent 22017

Purchased puss in boots 5 days ago,couldn't watch it,error ent 22017. I spent a few hours on chat with 3 agents and a supervisor, went to the store and had a tech coming over and nobody could fix it. I got reimbursed and I Purchased the movie again and same problem. And again after almost another hour on the phone trying to fix it,doing same troubleshooting steps I have done 10 times in the last 5 days,I gave up 

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2 years ago

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CCJosh

New Problem Solver

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452 Messages

2 years ago

Oh, wow! This is certainly not the experience that we want you to have when trying to enjoy Puss and Boots or any other movies, @user_4f15ee. My team and I would be more than happy to help get to the bottom of this and resolve it once and for all so that the movie can be played. Please send us a Direct Message to get started.

 

To send a Direct Message [private message]:

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  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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  • Press Enter to send it

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Cangulo

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1 Message

2 years ago

I’m having the same issue trying to buy puss in boots

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