3 Messages

Thursday, January 19th, 2023 8:41 PM

Ent 22017

Purchased puss in boots 5 days ago,couldn't watch it,error ent 22017. I spent a few hours on chat with 3 agents and a supervisor, went to the store and had a tech coming over and nobody could fix it. I got reimbursed and I Purchased the movie again and same problem. And again after almost another hour on the phone trying to fix it,doing same troubleshooting steps I have done 10 times in the last 5 days,I gave up 


Official Employee


445 Messages

5 months ago

Oh, wow! This is certainly not the experience that we want you to have when trying to enjoy Puss and Boots or any other movies, @user_4f15ee. My team and I would be more than happy to help get to the bottom of this and resolve it once and for all so that the movie can be played. Please send us a Direct Message to get started.


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1 Message

4 months ago

I’m having the same issue trying to buy puss in boots

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