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user_a13f59
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Friday, December 23rd, 2022 11:34 AM

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Delay with sling app

Hello, I have been having troubles with the sling app. The programming is a half hour delayed at least. The issue only occurs on the Flex box. I have cleared local data, rebooted the system several times, restarted, and nothing is working. Please help. Thank you. 

Question

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Updated 

2 years ago

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CCEdgardo

Problem Solver

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513 Messages

2 years ago

Hi there. Thank you for reaching out to us. We will do our best to assist you. When you say it only happens on the Flex box, are you meaning that when you use the app on any other devices it works normally?

0

user_11e155

Visitor

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3 Messages

2 years ago

I have had the identical problem the past two days.    My delay is about an hour and is present on the only device i have that uses the Xfinity Flex.  (All others work fine so this seems to be a Xfinity Flex problem.)   Any suggestions how to fix this?

3

CCJay

Official Employee

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618 Messages

Hi, @user_11e155. We've recently included our flex service as a troubleshooting option via the My Account app https://www.xfinity.com/support/articles/fix-flex-using-my-account-app. Have you already performed any of these steps? Let us know how it goes. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_11e155

Visitor

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3 Messages

The troubleshooting suggestions did not work.   This seems like a bug in a piece of software that will not be fixed by the usual simple methods like unplugging/replugging.

Still asking for help to correct this.

2 years ago

0

XfinityBillie

Official Employee

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3.3K Messages

Since basic troubleshooting didn't resolve the concern I'd like to do some account specific troubleshooting with you. Please send us a DM with your full name and address to Xfinity Support.

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0d971e

Visitor

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1 Message

2 years ago

Same issue here! All live channels appear delayed by about an hour on the flex box, but on all other devices sling is working properly.

2

0

XfinityGabby

Official Employee

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1.5K Messages

Hello @user_0d971e, we appreciate you reaching out to our team on Forums. Are there any troubleshooting steps you've taken to attempt to resolve the issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_11e155

Visitor

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3 Messages

I tried everything, to no avail.   Finally, I went to the Xfinity store and swapped my Flex box for a new one.   Once installed my  Sling was again running normally with no delay. 

Good luck all!

2 years ago

0

user_9031e3

Visitor

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1 Message

2 years ago

Hello - we’re having this issue too. Have tried everything including hours on the phone (shame on us). What should we do to get a new flex box? Stop in store?

1

0

CCMike1

Official Employee

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933 Messages

@user_9031e3 I can look into this, can you create a new new post? If needed, we can send out a new box. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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