U

Visitor

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2 Messages

Sunday, May 15th, 2022 11:27 PM

Closed

Customize home screen

I need the ability to customize the home screen, the apps that I PAY for are far down on the list. This issue has been asked many times, is there a way to do it yet? If not, when?

Official Employee

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1.4K Messages

3 years ago

Hey, user_61240f! Thank you for taking the time to reach out and being part of the Xfinity family. I'd be happy to answer your question. What home screen are you referring to? 

Visitor

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2 Messages

3 years ago

The Flex home screen, currently it shows a lot of apps/streaming services that I do not use.  When I used Roku it allowed me to move the apps I used to any order I wanted.  Also how do I add services that I do use, I recently signed up for Sundance Now and would like to use through Flex.  Thanks.

Visitor

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1 Message

3 years ago

Hahaha. Hold on I can't move the apps around on the "homepage" of this awful box? I don't understand, Xfinity claims EVERYWHERE from executive comments to their commercials that they are focused on catching up to and surpassing the other players in the "cordcutter" market(Roku, Amazon,Google etc). I mean Comcast absolutely has the financial ability to do this, but yet they lag SOOOO FAR BEHIND on the simplest of things. So much time spent on Peacock while forgetting that all the other companies had to perfect their hardware before moving on to "Content". This is probably the reason this box is the ONLY "Streaming" box on the market that does not have the ability to simply move Apps around. Please be better, this is not some MASSIVE undertaking it could be done in days.

(edited)

Visitor

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1 Message

@user_2aa082​ I totally agree.  I wasn't aware you couldn't add or remove apps on the home screen.  I'll probably go back to Roku.  It isn't worth the hassle scrolling through all the apps to get to one you are subscribed to that isn't on the home page.  Not to mention the home page layout is terrible.

Official Employee

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1.7K Messages

Thanks for bringing your shared concerns to this community post, @user_281600! This is definitely something we want to know, and we're thankful you're sharing! Please consider using our Customer Feedback Tool to submit any suggestions, dislikes, and/or praises. Hopefully, we can make some changes that help you enjoy our amazing services even more! And feel free to start a new post with any other questions or concerns. Thank you for taking the time to bring this to our attention.

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