Hi there, @user_yyaj4j! Thanks for reaching out to us here on the Community Forum. We can check on this for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
DreamSayerZ
Problem Solver
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809 Messages
26 days ago
@user_yyaj4j I recommend you take it to an Xfinity store for replacement. Hopefully you have one close by.
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XfinityFrank
Official Employee
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1.4K Messages
24 days ago
Hi there, @user_yyaj4j! Thanks for reaching out to us here on the Community Forum. We can check on this for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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