Constructive criticism complaint feedback

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @darren.nolan!  We are so glad to hear from you and want to help in any way that we can.  How can we be of assistance?

Three weeks ago I spent two hours on the phone with Xfinity.  Just to Onboard.  Onboard transferred me to Xfinity.

It became late, so the next day I spent another FOUR HOURS with Xfinity reps who were incapable of doing anything, except asking me, over and over, if I were transferring service. As if I were the only Xfinity customer whoever moved. (However, I did get the usual canned messages, like "Rest assured, " which in Xfinityspeak means "Please hang up and go away.  What you need is above my paygrade.")

The installation was incorrect, and the plastic on the remote shredded immediately, rendering it useless.  As of today, three weeks later, the account is still wrong, and the remote has been replaced with FOUR remotes that do not have microphones. I want two voice remotes.   Especially irritating was the man CSR who sent four wrong remotes.  He was so benevolent!  So generous!

When this is settled after the move, I will research which internet and TV service I should buy instead. Three hundred dollars a month for nine years - for poor customer service.  This company is just terrible.

Why would you be surprised. Anything that remotely benefits customers seems to be Comcast’s doesn’t want. Absolutely the very bottom of the customer service for any company in America, with the exception of the field technician but then they are generally contracted