Charged for Flex box without being told to return it.
I closed my Xfinity account a couple of months ago. I asked if I had any equipment that needed to be returned and the customer rep said no. I later received an email saying I needed to return my flex box and that I was already being charged. I dug around my house looking for it — I didn’t even realize I had it. I know remember them making me take it from the store for no reason and I forgot about it.
If the rep had responded honestly to let me know that I had this box and it needed to be returned, then I would have found it earlier and brought it back. But Xfinity is clever, since this is how the scam works. They make you take a physical product that you didn’t ask for or need because they know you’ll forget about it. They then force you to go to the store where the reps have literally no power to reverse the scammy charges and instead direct you to Xfinity customer service — since I apparently don’t have an account anymore I can’t even figure out how to get connected with a real human.
This is the closest thing to legal fraud I’ve ever experienced.