Charged after being unable to return Flex
I closed my Xfinity account and went to the "returns" cite to begin the process of returning my Xfinity Flex. When I signed in and accessed the page, I was prompted to "Select the devices you'd like to return." But no devices were listed and I had no buttons to click besides "Cancel" or "Continue" (which, if I click it, prompts me in red to select a device) -- I have a screenshot that shows this. There were also no devices listed to me in my Device Management page. Unable to take further action, it seemed my device wasn't an issue. Today, I received a bill for the device, in addition to my early cancellation fee. Considering I was unable to begin the process to return the device in the first place, I think it's absurd that I'm being charged for it -- especially when the returns page wasn't able to show that the Flex existed. I would appreciate any help to get this Flex returned, since I did, in good faith, attempt to do so.