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user_f765c1
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2 Messages

Thursday, April 7th, 2022 3:15 AM

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Can't cancel AMC+ on Flex

I got AMC+ via the Flex box and I want to cancel it but it won't let me. It says I don't have any subscriptions and the Xfinity Assistant says I don't have a TV package. But the subscription is showing up on my bill. Looking through the other threads with the same problem it seems the only solution is to do a peer to peer message which you can't do until you've made a post.

Question

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3 years ago

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CCJimmy

Problem Solver

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492 Messages

3 years ago

Hello @user_f765c1, thank you for reaching out to us today. We will be happy to assist you with removing the AMC+ subscription that you have. I see your message that you sent over to us. I will respond to it shortly so we can further assist you! 

3

dan417

Visitor

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3 Messages

@XfinityJimmy , did you figure this out? See below on this chain where I am having a similar issue where I am getting billed for services I can't access and Xfinity tells me I don't have.

3 years ago

0

user_f765c1

Visitor

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2 Messages

I made this post so I’d be able to talk(direct message) an actual Xfinity person to cancel the subscription. But even though he said it was cancelled it still showed up on my bill. So I went into an Xfinity store to have them cancel it

3 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Hey there @dan417! Thank you for taking the time to reach out and being part of the Xfinity family. I'd be happy to cancel this for you. In order to get started can you please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name, and full address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_219867

Visitor

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1 Message

3 years ago

I have the same issue amc+ was added to my subscription and I want to cancel it.

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dan417

Visitor

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3 Messages

3 years ago

This is infuriating. I have no idea how AMC+ got on my bill but I've been charged for 3 months in a row. And now that I'm investigating I am unable to login to AMC+ and comcast says that I don't have TV services. So now I'm paying for something I can't access and comcast tells me I don't have it....it's on my bill!

1

dan417

Visitor

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3 Messages

@dan417 Here is a fun screenshot that shows xfinity tells me I don't have AMC+ TV Services with my bill in the background showing that I'm being charged for AMC+ TV services.

​

3 years ago

0

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