Hello @user_uj678g, and thank you for reaching out here on our Xfinity Community forums.
We’re sorry to see you go, but we completely understand that your service needs have changed following your move. We’d be happy to help review the account and assist with getting the cancellation taken care of.
Please send us a Direct Message with your full name and complete service address so we can get started.
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityCliff
Official Employee
•
811 Messages
13 hours ago
Hello @user_uj678g, and thank you for reaching out here on our Xfinity Community forums.
We’re sorry to see you go, but we completely understand that your service needs have changed following your move. We’d be happy to help review the account and assist with getting the cancellation taken care of.
Please send us a Direct Message with your full name and complete service address so we can get started.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click Here For an example of how to send us a Direct Message.
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