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user_363c0e
1st Topic

Visitor

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1 Message

Fri, May 6, 2022 6:04 AM

Cancel HBO MAX already!!!!!

This is really really really annoying, I’ve called and you continue to bill me for HBO max after I was assured it was canceled… hbo website sends us to Xfinity and then y’all say it’s not there, but charge me for it every month!!! I’m about to cancel my whole package if you cannot fix this!!!

Question

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Updated 

2 m ago

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XfinityPeterH

Official Employee

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360 Messages

2 m ago

Good evening to you @user_363c0e and thank you for your submission. Being charged for something you no longer desire to have would be frustrating. I know if I was being charged for HBOMax after assured it was canceled I would be reaching out too. You have come to the correct department for help. 

To get started please send us your full name along with your complete service address in a direct message. 

(Full credit to @BruceW for this excellent explanation!) 



"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:



  • Click "Sign In" if necessary





  • Click the "New message" (pencil and paper) icon



  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there



  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list



  •  - An "Xfinity Support" graphic replaces the "To:" line



  • Type your message in the text area near the bottom of the window



  • Press Enter to send it



See https://comca.st/3FnAle1 for an example.




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