U

Friday, July 12th, 2024 3:05 AM

Cable hook up

I want my t mobile 📱 with you all,an cable hook up in my wall at my apartment at [Edited: "Personal Information"]

Official Employee

 • 

792 Messages

2 months ago

user_1pqkwo thank you for taking the time to reach out today. Just to confirm, are you stating you would like to transfer your services to Xfinity?

2 Messages

Yes I am an want cable hook up to my TV and keep my Wi-Fi 

Official Employee

 • 

1.4K Messages

@user_1pqkwo that is great news! Please send us your full name ad complete address in a direct message:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here