user_99g03r Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityEva
Official Employee
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1.8K Messages
4 months ago
Hey there! You can check out more troubleshooting steps here: https://forums.xfinity.com/conversations/customer-service/cable/67b914f134ec8c5ca5bfc571
Can you elaborate more on what is going on? Are you seeing an error message/code?
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user_99g03r
1 Message
3 months ago
My cable box will not go pass welcome
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