Visitor
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9 Messages
Bluetooth on flex boz no longer works
Flex box no longer pairs with Bose QC45 or Sony Headphones. I tried restarting, resetting and forgetting/unpair, nothing seems to work.
so pls help get an replacement flex box
thanks
Visitor
•
9 Messages
Flex box no longer pairs with Bose QC45 or Sony Headphones. I tried restarting, resetting and forgetting/unpair, nothing seems to work.
so pls help get an replacement flex box
thanks
XfinityJeniece
Official Employee
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2.5K Messages
2 years ago
Hey there, thanks for reaching out through Xfinity Forums regarding your Xfinity Flex and pairing it with Bluetooth. We would be happy to help you with troubleshooting to help with getting your headphones working with your box. Here is a link on how to pair the headphones, https://www.xfinity.com/support/articles/x1-pair-tv-box-with-bluetooth. Are you seeing the headphones listed when you look at the Bluetooth Devices?
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padx
Visitor
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9 Messages
2 years ago
@XfinityJeniece
Xfinity team also tried to fix bluetooth pairing issue with flex box. Finally they too gave up and instead provided me with new replacement flex box.
So if Bluetooth pairing fails repeatedly even after restarting and resetting the flex box then replacement is only solution as of today. I hope Xfinity team debuts the my returned flexbox for this issue and fixes , I guess it is a software bug.
thanks
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