remotesurfer's profile



1 Message

Thursday, January 5th, 2023 9:53 PM


Audio from flex stopped working; video still fine

Have used flex for quite a while. The other day it stopped producing audio through TV (video still fine). No change in setup. Have tried all the 'fixes' that I've noted online without any effect. Any suggestions?

Official Employee


960 Messages

11 months ago

Hello @remotesurfer thank you so much for using our Forums as a tool to contact our Xfinity Support Team. We are here to help with the Flexbox and audio issues you are experiencing. Is the issue still ongoing and is it happening when trying to watch specific content? 

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