U

Visitor

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1 Message

Tue, Dec 28, 2021 2:07 AM

APPS-04154

There's problem with youtube tv. It kept saying sorry (APPS-04154) and kicked me off. Now it's blank black. I had to restart every time. But it's been doing that almost every hour whenever I watch nfl games. I subscribed youtube tv 3 days ago. It kept doing that everyday.

Official Employee

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337 Messages

23 d ago

Hello @user_b247c5, thanks for reaching out for help with your apps. By chance is this happing on multiple devices, or one device specifically? If multiple, please confirm the devices that are giving you trouble. 

Visitor

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1 Message

18 d ago

This happens to me also, video plays for about an hour sometimes longer then goes black with the error APPS-04154.

This only happens on the Flex streaming device. I thought perhaps it was overheating so I place a fan directly over it and kept it cool. This did not prevent the app from crashing.

The only way to fix it is to power cycle the Flex device. It works every time but this is not an acceptable solution. 

YouTubeTV is the one that seems to do it the most frequent but it does it on all of the other apps as well.

Netflix

Hulu

Peacock

Prime Video

It's an issue with the Flex device or software itself for the Flex.

XfinityAmir

Official Employee

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6.7K Messages

Thanks for the feedback S28_Labs, this is a known issue that we are aware of and have our engineering team working on this as we speak. We will provide updates as we make progress in getting this resolved. Thanks for your patience. 

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Visitor

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1 Message

We are having the same problem with YouTube TV. It plays for  while and then we get a black screen and YouTube TV Error Message APPS-04154. When will this be fixed?

Visitor

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1 Message

Same issue, very annoying!

Official Employee

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334 Messages

Hey there, @user_9863ab. That's certainly frustrating and we would like to help! Can you please advise if this is happening on multiple devices or is it only occurring on one? If so, which device? Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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