JAXON10's profile

New Poster


2 Messages

Wed, Mar 9, 2022 1:59 AM


Apple tv

The Apple tv app is now on my Flex box but when I try to subscribe I can't. Is it still not available?

Official Solution



4.9K Messages

5 m ago


Here is an interim solution provided by Apple that should help to resolve the issue. Please follow the directions below:


  1. Log in to Apple TV on macOS, IOS
  2. Windows users can log into Apple TV at https://tv.apple.com
  3. A Terms and Conditions prompt will display. To proceed, accept the Terms and Conditions.
  4. Log in from your Xfinity X1 or Flex device


Please let us know if you continue to experience issues. Thank you’re your continued patience as we work to find a permanent solution.


Official Employee


362 Messages

7 m ago

Hello @JAXON10, That is correct, The Apple TV App is now available to all Xfinity Flex customers and has begun rolling out to Xfinity X1 customers. Apple TV+ features Apple Originals – award-winning series, compelling dramas, groundbreaking documentaries, kids’ entertainment, comedies and more – with new Apple Originals added every month.


I am happy to see if you have a compatible TV box for the Apple TV App. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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