Adding channels to flex stream app
Hello, I am an internet only customer with a free flex box. I recently called and inquired about adding a channel package to the stream app and was informed that I basically needed to become a cable subscriber again, change my service to a double play package (without a cable box rental), but would have to pay equipment rental fees for the flex box along with additional fees and taxes. The agent said that there is no way to have additional channels in stream unless you have a cable service. When I added everything up there is no xfinity offer that can compete with just subscribing to sling, Hulu, or YouTube. You guys appear to still be trying to shoehorn internet only customers into that old TV business model. Needless to say, I was very disappointed. You have the technical capability to just sell a lineup of channels that will run in the stream app just like competing streaming services but without all the cable package expenses. And by the way, when you stream video internet only, what you are delivering may no longer be considered “cable tv” as municipalities you operate within usually define it, enabling you to potentially get around certain local regulations and operating costs. This could open up additional savings potential for you that can be passed on to customers.