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GE6738
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Regular Visitor

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6 Messages

Friday, October 28th, 2022 1:39 PM

Closed

Adding and/or rearranging App icons on Flex Home Screen

Is it possible to rearrange the app icons on Flex Home Screen?

Question

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Updated 

2 years ago

4.5K

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DreamSayerZ

Problem Solver

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572 Messages

2 years ago

@GE6738 No. And Xfinity will tell you that's a great idea! Go leave us feedback here; https://support.xfinity.com/svp-contact-form

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lholder1

New Poster

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3 Messages

2 years ago

Jan 6 2023. Same issue. Can I move the apps I use most to beginning of app list

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user_5c06d6

Visitor

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1 Message

2 years ago

Jan 22 2023   Same issue.  New to Flex and fairly happy.  Not being able to arrange and/or remove the apps that show up on my FLEX home screen is very inconvenient.  Is not as intuitive as one would hope.  Also, agree with comments on a similar forum topic that ROKU does this very well and this should be a basic capability.  

3

XfinityArmand

Official Employee

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1.9K Messages

Hi there!  Thanks so much for taking the time to reach out to Xfinity Support.  We are glad to hear from you and want to help in any way that we can.  No worries!  You have reached out to the right team, and we want to amke sure that you are having the best experience with your service.  Please feel free to shoot us a DM so that we can take a look at things for you.  

 

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2 years ago

0

user_74cb50

Visitor

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1 Message

@user_5c06d6​ I  agree with you.   Roku has a much easier system.  Flex appears much like a smart TV arrangement.  I prefer the Roku design.   Also, is there a way to add channels I already subscribe to but are not showing on Flex?

2 years ago

DreamSayerZ

Problem Solver

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572 Messages

@user_74cb50​ You can only add the channels that are already installed/listed on the Flex device.

2 years ago

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Wasmurray

Contributor

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24 Messages

2 years ago

It also is an issue with adding apps.  I subscribe to Showtime and have to go through several steps to get there rather than just clicking on the Showtime icon.  Agree with others that Roku has been doing this in a simple, user friendly way for years.  If Xfinity has some agreement with these services to have them plastered on their Home Screen there should be two levels of apps showing.  One with the required apps that are forced on us and another level below it with apps added by the user.  While this could be a workaround it is not the best solution from the consumers point of view.

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CCDevinC

Contributor

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473 Messages

Thank you so much for your feedback @Wasmurray . The best way to get this added would be to leave us feedback on the link posted earlier by the previous user. This feedback helps a great deal as most of our changes are from ideas from our customers.

I no longer work for Comcast. 

2 years ago

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user_466d6f2

Visitor

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1 Message

2 years ago

Who wants to see tubi or Pluto before HBO max?

Let us customize it. Stop saying to submit feedback and use the multiple open forum threads as feedback. 

2

DreamSayerZ

Problem Solver

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572 Messages

@user_466d6f2​ If you want a customizable streaming device, get a Roku. The Flex is not flexible! I think of it as a streaming box for dummies. Xfinity should know that most people on internet only plans are cord cutters. They're already very familiar with streaming tv's, devices and their customizability.

The Flex device is nothing more than a glorified cable box that runs over WiFi. And similar to their X1 cable boxes, they control/decide which apps are available to you.

(edited)

2 years ago

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CCTravis

Problem Solver

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546 Messages

Hello, @user_466d6f2. We very much appreciate you taking the time to provide us with your experience, knowledge, feedback, and suggestions. It is vital to our team in order to help us improve not only our products and services but the customer experience as well. 

I no longer work for Comcast.

2 years ago

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