1 Message
Accidental Purchase
My 3 year old accidentally purchased super kitties for $49.99. I just set a pin, but I'd like to cancel that purchase with a refund
1 Message
My 3 year old accidentally purchased super kitties for $49.99. I just set a pin, but I'd like to cancel that purchase with a refund
XfinityJanelle
Official Employee
•
955 Messages
5 months ago
Good Evening, @user_01xfbn Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with your account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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