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Monday, February 10th, 2025 10:42 PM

3rd Party Router Restarts - Clear all stats because time changed

Wanted to come to this forum as the root cause is from the xfinity Flex box. I've had the flex box for some time but not until this past summer (2024) did it start to affect my internet/router. I have a Netgear gateway that feeds into a TP-Link Archer GX90 (AX6600) that handles the WAN/LAN/Wi-Fi. The signals from xfinity aren't the issue as I do get the speeds I pay for; however, the issue I was having was that randomly the router would restart due to its time being changed. Originally the solution I found was that I needed to change my NTP servers, which did the trick but only for some time. I also tried switching my subnets from 192s to 10s and that didn't work. When the issue persisted, I then tired unplugging power from ALL of my IoTs and slowly added one at a time. Eventually I got to the Flex box and sure enough the issue came back almost immediately. It's odd that it's causing this as this issue never happened before with my other/smaller routers I used to use.

Has anyone else seen behavior like this before? And how did you get it to stop perminately? I'd like to keep the Flex box as that's used in the guest room and I'd rather not have to deal with plugging and unplugging it whenever we do have guests. 

Official Employee

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1.6K Messages

8 days ago

Hey @BlueWater2447, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience with the Xfinity Flex device and your own personal networking equipment. Depending on how the Xfinity Flex device was previously connected, have you attempted to see if the issue occurs while the set-top box is hardwired instead of wireless and vice versa? 

If it hasn't happened with other third-party routers as well, I would reach out to the manufacturer as they may be aware or can do some additional research to help the device work properly or know a workaround. 

2 Messages

This is mainly a 3rd party router issue as the issue came back even after the flex device has been unplugged and non-powered for a few days. 

Official Employee

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1.8K Messages

@BlueWater2447 Thank you so much for keeping us posted so we can get to the bottom of this unique issue between your third party equipment and the Flex box. Have you had the chance to reach out to your router manufacturer to see if they have run into this? I can also send a signal to your modem to make sure you have the most recently released firmware. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

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