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Visitor

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3 Messages

Sun, Jun 20, 2021 12:22 PM

Closed

2nd Flex Box Scam

Anyone else here get scammed and now find themselves paying for a "second flex box" they NEVER ASKED FOR?

It is essentially sneaking in a service.

Imagine you ask for a haircut, doze off, and then you wake up and your beard was cut too and they charge you for both, when you only asked for one? Same principle.

They mantra they send you below is meaningless as it doesn't address the fact that you never asked for a second flex box in the first place.

Again, imagine you book your haircut online, then protest that they cut your beard and you never asked them too, then the barber says "our wonderful beard cuts are all on our website stating that a beard cut tacked onto a haircut costs extra money." Unbelievable.

"We post all of the details about our wonderful Xfinity Flex product offering on our website here: https://www.xfinity.com/learn/flex

On that website we post the following: 

"Not available to current Xfinity TV customers. Requires post-paid subscription to Xfinity Internet, excluding Internet Essentials. Pricing subject to change. Taxes, fees and other applicable charges extra, and subject to change. Limited to 3 devices. 1 device included, additional devices $5/mo. per device. All devices must be returned when service ends. Separate charges apply to On Demand and certain streaming services. Viewing will count against any Comcast data plan."

 

Official Employee

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583 Messages

1 y ago

Hi there @user_0c59ec!  Thanks so much for thanks so much for taking the time to reach out to Comcast here on our Forums Community.  We are so glad to hear from you and ready to assist in any way that we can.  We can definitely go over your recent billing, see where that device order came from and rectify the billing as needed.  You have reached out to the right team and we are going to make sure this is resolved for you.  I see that you have already sent us a private message.  Can you please, in that message, confirm your full name, complete address and 16 digit account number?  That way we can access your account and get started.  

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