3 Messages
Your SMTP server is blocking email from our IP
Hello,
Our ISP just moved our VBS to a new IP [Edited: "Personal Information"]. Unfortunately it looks like the previous user of this IP used it for SPAM.. The message I get is
<USER NAME DELETED>@comcast.net
It does not indicate which block list is being used so I can't request removal. Could you please remove the block or at least tell me which one is listing us?
Thank you.
Latoque
Expert
•
29.7K Messages
2 months ago
Call Comcast security. They handle any blocking issues-----------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityKassie
Official Employee
•
1.8K Messages
2 months ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Jerry_S
3 Messages
2 months ago
This problem has nothing to do with any account I have. The problem is with our server, which is in a data center in New Jersey and is run by another ISP cannot send email to Comcast customers.
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