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user_h52jc1
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Saturday, August 9th, 2025

y chat transcript with Xfinity back in June

‎I need to retrieve my chat transcript with Xfinity back in June. I have been told during this chat that i will get a voucher for $200 because i am a new customer. When i called Xfinity customer service, they said there is nothing like this. | Xfinity Community Forum

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8 days ago

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XfinityDemitrius

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2.1K Messages

17 days ago

Hey @user_h52jc1, Thank you for visiting our official Xfinity Forums Community support page. While we will be unable to get you a copy of the chat transcript, we will be more than happy to help review your request. Could you please provide further detail on how/why you are supposed to receive $200.00, so we can help look into the matter further? If there is an incentive linked to your account, we recommend visiting our 'Xfinity Incentive Tracker program overview' support page for information. We hope to hear from you soon. 

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user_h52jc1

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this was promised when i was contracting to the new internet services. This has been told to me on the chat. the reason why i want to retrieve this chat. it was the same day i signed for the internet contract

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10 days ago

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XfinityKassie

Official Employee

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2K Messages

 

user_h52jc1 Gotcha! We can take a look on our side on your promotion terms. You should have also seen the details of any $200 gift card in your order confirmation and agreement. When you get a moment, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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8 days ago

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