Visitor
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5 Messages
Xfinity third-party ads in email window are stealing cursor focus!!
Frequently, I open my browser window to quickly compose an email. But the third-party ads to the right of the email window steal my cursor away from the active window (which in my case is the compose window). This is a usability nightmare. Any time the ad window refreshes, the cursor becomes inactive until I click back to the email window. PLEASE fix this problem!! It's bad enough that I pay a lot of money to Xfinity every month and then have to put up with third party ads that clutter up the login screens and literally force the user's attention to these ads in their email windows by hijacking the cursor. This is fixed by good coding. I challenge your developers to fix it.
Accepted Solution
BruceW
Gold Problem Solver
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26.6K Messages
2 years ago
When logged in with the Primary UserID you can remove the ad panel along the right-hand side of Xfinity Connect webmail completely. Sign in to the "Manage your account preferences" page at https://www.xfinity.com/privacy/opt-out#Preference-opt-out (if the page is working), scroll down to "Allow banner ads in your inbox", and move the slider to "Off". You may have to sign out and back in again for change to take effect.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityAirelle
Official Employee
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2.8K Messages
2 years ago
Hi there! We are sorry to hear that you are experiencing a lot of ads. Have you enabled the ad blocker in your browser?
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archivist49
Visitor
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5 Messages
2 years ago
These are not ads from outside Xfinity, these are third party ads placed there by Xfinity.
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archivist49
Visitor
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5 Messages
2 years ago
Bruce, first of all, thank you for understanding what I am saying. The two Xfinity responses assumed I was speaking about ads that a pop-up blocker would block. You understand me when I say that the ad in my email window is a part of the Xfinity web coding that pulls in the content. So, next, I will follow your instructions to remove the "banner ad". You are a winner, Sir! Thanks again!
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archivist49
Visitor
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5 Messages
2 years ago
I appreciate your comment. As a retired educator I believe it straddles a few topics, and my post began with highlighting the problem of screen focus. I could ignore the ads if they didn't steal my cursor repeatedly. I chose "accessibility" because according to the W3C Consortium the action of code stealing focus to highlight another window is a usability problem. The user finds the cursor in a position on the screen that is un-commanded by him/her. As an educator who taught differently-abled students I can say with certainty that un-commanded defocusing would have been disrupting to their study and therefore an accessibility problem.
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