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user_jgwnqu

3 Messages

Monday, April 7th, 2025 3:53 PM

xfinity support

My email is not working properly. I can receive emails, but cannot compose or send emails. I keep getting this message:  The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

Question

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Updated 

5 days ago

85

5

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user_jgwnqu

3 Messages

22 days ago

As a follow up, my husband's email works fine. I am in the final stages of planning a wedding and I need my email to work!

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NOZoneEmail

Visitor

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5 Messages

Mine is doing this as well.

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22 days ago

0

XfinityKassie

Official Employee

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1.7K Messages

 

NOZoneEmail Good morning! Thank you for reaching out to our Xfinity Forums Team for assistance with your email. I can see how this would be frustrating, and I'm here to help get this ironed out. Can you please share more details such as what type of device you are using, if you are using a third party client (which one), and if you are logged in to your email through our webpage? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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20 days ago

0

user_i5o01d

8 Messages

22 days ago

Yes!!!!  help!!!!  Trying to work!!  Happening last few days.

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

0

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user_9gmypr

1 Message

22 days ago

same issue with email. Worked fine this morning and now errors

1

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XfinityPeterH

Official Employee

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1.8K Messages

 

user_9gmypr I know how important my email is so I would be reaching out if I were having issues too. Our team is happy to help you. Are you able to gain access via our web portal? www.xfinity.com

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

0

user_jgwnqu

3 Messages

21 days ago

Is anyone from xfinity going to respond to this issue? Please?!?

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XfinityBillie

Official Employee

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3.3K Messages

 

user_jgwnqu Thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you are experiencing issues with your email, especially when trying to plan a wedding! Our team is here to help. Can you confirm if you are using a third party email client or if this is happening when you log into your email on our webpage?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

0

When1370

Visitor

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4 Messages

5 days ago

My bill is supposed to be 39.99 with 10.00 off because I do paperless and automatic pay. It's up to 70.00 just for wifi. 

I need it to be in that range like it's supposed to be. 

This is just a big hassle of going through another loop to talk to a human.

1

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XfinityThomasC

Official Employee

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2.5K Messages

@When1370 because this is a public forum on social media we would need you to send us a direct message to securely review your account and discuss your personal information so I can fix your billing. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

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