xfinity connect reactivate screen stops me from accessing my email

When I sign in to Xfinity and click on my email it displays a screen to reactivate Xfinity Connect. I have never had my mobile phone with Xfinity. If I click on "Reactivate" button since there is no alternative, it simply displays the same screen again to reactivate Xfinity Connect for my phone, email, and Internet. Over, and over, and over again, thus I can't access my email box to view or send emails. Help?