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user_nc7fv5
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2 Messages

Tuesday, December 10th, 2024 7:03 PM

xfinity connect reactivate screen stops me from accessing my email

When I sign in to Xfinity and click on my email it displays a screen to reactivate Xfinity Connect. I have never had my mobile phone with Xfinity. If I click on "Reactivate" button since there is no alternative, it simply displays the same screen again to reactivate Xfinity Connect for my phone, email, and Internet. Over, and over, and over again, thus I can't access my email box to view or send emails. Help?

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13 hours ago

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XfinityPeterH

Official Employee

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1.7K Messages

3 months ago

 

user_nc7fv5 thanks for your post. It's interesting that your phone is requesting you to download and app that was retired back in 2021. Are you trying to access your email via out website www.xfinity.com? 

 

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user_nc7fv5

2 Messages

Yes, I am trying to access my email on the Xfinity website www.xfinity.com . I do not have the app on my phone.

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3 months ago

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XfinityAmandaB

Official Employee

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2K Messages

 

user_nc7fv5 Thank you so much for letting us know. Is this an old email account you have retained after ending your services with us or is it still attached to an active service account? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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user_fdmd8t

1 Message

I still have an active service account for cable and Internet, but my spouse passed away and their email account became inactive. I finally clicked on the button to reactivate Xfinity Connect, and was notified onscreen that Xfinity Connect is a discontinued program, and it opened the new "user interface" for email. I reset the password to sign in and was able to clean the account of emails, and then go in to Xfinity/Comcast as the primary account holder to delete that email account. I was afraid of getting charged for reactivating the account, which is why I would not click on the button to reactivate "Xfinity Connect." Sorry to be slow in replying, and I thank you for attempting to assist.

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18 hours ago

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Again

Expert

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31.3K Messages

@user_fdmd8t​ 

The good news is that Xfinity Connect [webmail] is not a line item charge on your billing statement.  Reactivating the account wouldn't have generated a charge.  PHEW, huh?  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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13 hours ago

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Again

Expert

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31.3K Messages

3 months ago

Moved to the Email forum as this has nothing to do with Accessibility/ disability.

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LethalQuicksilver

1 Message

29 days ago

Im having the exact same issue.  Current email account connected to current service.  It said it was about to be deactivated due to non-use, so I want to begin using it again but now I cant access it.

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XfinityMarcus

Official Employee

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1.3K Messages

LethalQuicksilver thank you for using the Community Forums page to reach out. How are you attempting to access the email? Are you using a third party email option?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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