Visitor

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9 Messages

Friday, February 13th, 2026 6:20 PM

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Visitor

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3 Messages

15 days ago

I'm having difficulty accessing my emails, and they are coming in very slow if at all?  I am very frustrated with no "customer service" and we pay a good amount but not receiving service!
"

Official Employee

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2.8K Messages

Hello, user_wfeia4, thanks so much for adding your voice to the conversation here on our Xfinity Forums!  How are you currently accessing your Comcast.net email? Are you using a third-party program such as Outlook, Apple Mail, or Thunderbird?  Are you regularly logging into the email, or has it been a while since you have? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please mark as Best Answer.tick

Visitor

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3 Messages

15 days ago

If there was another email service I would opt-in, please advise.

Visitor

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5 Messages

I have no advice. I have adapted to Yahoo and pay to keep the zillions of ads they force on you:(

Contributor

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3.2K Messages

15 days ago

Does everyone realize that Comcast is just another provider to migrate their email to Yahoo and get out of the email hosting business? AOL, Cox and Verizon have already moved their customers to Yahoo and users retained their email addresses just like Comcast users can. NOT making excuses but its so much of a moot point that we keep complaining and I am one of them and also one who is fighting the migration but I know I will have to. I will be using Outlook once I migrate to avoid the disastrous ad/spam filled mess that is Yahoo itself. I have always had a Yahoo acct for superfluous emails and never did like it. I spend more time cleaning out the ads and spam mess than I ever thought possible and sure not going to do that in the future to get to my 'real' mail.  I have Outlook as part of MS Office and its a very friendly option filled program and that will be my main email program using my Comcast id of course just like I do today. Ok...rant over

(edited)

Visitor

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2 Messages

Did not know that about the migration.  I do miss my comcast email, it was easy to delete unwanted emails but with Yahoo everything is so cluttered.  I swipe to delete an email and of course here comes a pop-up about upgrading to a paid service. This makes me not want to go into my email, but alas you have.

Expert

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34.8K Messages

@user_cjrwkz

Did not know that about the migration.  I do miss my comcast email, it was easy to delete unwanted emails but with Yahoo everything is so cluttered.  I swipe to delete an email and of course here comes a pop-up about upgrading to a paid service. This makes me not want to go into my email, but alas you have.

Use a third party email app like Outlook, Thunderbird, Apple/Mac Mail.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Expert

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29.9K Messages

14 days ago

@vickykay 

You could instead try using something like AdblockPlus-------run a search for it.  It's available for all the major browsers as an extension, and it's free.

Visitor

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4 Messages

I turned off AdBlock and suddenly the crashes and slow speeds and the hangups in Yahoo stopped.  Yahoo WANTS you to see the ads. Yahoo is evil. They also won't let you turn off the adds they load unless you PAY them. Creating a need where there was none. Comcast should be ashamed forcing us to switch. I'll take my 101 dollars a month to another service. In a big city you can find something else that doesn't annoy you.  

Contributor

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3.2K Messages

Be careful what alternative you search for. AOL, Verizon and Cox have already migrated their email customers to Yahoo. Just sayin!

Official Employee

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3.4K Messages

 

user_rvu7yw, Hi there! Thanks for reaching out. I can understand why you'd feel frustrated. It sounds like you've experienced a significant difference in performance after the change, and that's certainly not the experience you were hoping for. You've come to the right team of experts to assist over social media. It seems that disabling AdBlock may have resolved issues with crashes, slow speeds, and hangups in Yahoo Mail. AdBlock can sometimes interfere with the functionality of web applications, including email services. By turning it off, you may have allowed Yahoo Mail to load and operate more smoothly, eliminating the performance problems you were experiencing. If you continue to face issues, consider troubleshooting your computer or checking for updates to your browser and operating system, as these can also impact performance.
 

We also appreciate you sharing your feedback regarding the email transition and the impact it's had on your day-to-day use. We never want customers to feel like they're being forced into a solution that doesn't meet their needs or expectations. Is there anything specific about your Xfinity service we can help with? Please let us know. We appreciate you taking the time to share your concerns.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Expert

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34.8K Messages

@TerriB

Be careful what alternative you search for. AOL, Verizon and Cox have already migrated their email customers to Yahoo. Just sayin!

Add Spectrum to that.  And AT&T, I believe.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Expert

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34.8K Messages

@user_rvu7yw

I turned off AdBlock and suddenly the crashes and slow speeds and the hangups in Yahoo stopped.  Yahoo WANTS you to see the ads. Yahoo is evil. They also won't let you turn off the adds they load unless you PAY them. Creating a need where there was none. Comcast should be ashamed forcing us to switch. I'll take my 101 dollars a month to another service. In a big city you can find something else that doesn't annoy you.  

You can use a third party email app which should solve all those problems.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

Visitor

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1 Message

4 days ago

Switch back to Xfinity e-mail. Yahoo does not work, please reverse [Edited: "All Caps"]

(edited)

Contributor

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34 Messages

In just a matter of weeks or months - there isn't going to BE any Xfinity email.  Even if you could go back right now, you would STILL have to then pick someone else, like Gmail or Hotmail, and just MOVE AGAIN.  So, why would you want to go thru that many moves?  If you dislike Yahoo so much that you are willing to give up your Comcast.net email address, pick a different provider and move DIRECTLY to them.

Visitor

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1 Message

2 days ago

I would like to return to old email. This Yahoo email is a problem.

Contributor

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34 Messages

In just a matter of weeks or months - there isn't going to BE any Xfinity email.  Even if you could go back right now, you would STILL have to then pick someone else, like Gmail or Hotmail, and just MOVE AGAIN.  So, why would you want to go thru that many moves?  If you dislike Yahoo so much that you are willing to give up your Comcast.net email address, pick a different provider and move DIRECTLY to them.

Gold Problem Solver

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27.6K Messages

18 hours ago

In just a matter of weeks or months - there isn't going to BE any Xfinity email ...

Please cite an authoritative source for this claim. 

Contributor

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34 Messages

Xfinity.  It is the very REASON we have to choose another carrier.   That is what this WHOLE conversation is about.

Gold Problem Solver

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27.6K Messages

Can you cite an Xfinity source for the claim that "In just a matter of weeks or months - there isn't going to BE any Xfinity email"? AFAIK they have not said that.  

Contributor

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34 Messages

I initially did a copy and paste here from that source, which was from Xfinity.  But then, I deleted it after researching further (due to your level of concern & insistence) as I found that Xfinity has now since CHANGED their stance.  It is still fuzzy information, even their employees can't give absolute answers, but apparently you CAN stay with Xfinity.  But no one at Xfinity can say if, when down the road they may shut it off completely, that those accounts would be able to move (to Yahoo, etc.) and maintain their Comcast.net email addresses as we could right now by moving to Yahoo.  Myself, I cannot lose that address due to how much it is ingrained in everything I do.  But I also cannot risk just moving to Yahoo now because of various issues I read about happening that would also cause a big loss.  So here we are.

Thanks for challenging me, BruceW.

Visitor

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17 Messages

So if it is possible now to stay with Xfinity, then it should be possible to move those of us unhappy with the Yahoo experience back to Xfinity... Does anyone have a decision-maker contact at corporate?

Contributor

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3.2K Messages

The move to Yahoo has NOT been cancelled. It will happen because Xfinity is getting out of the email business. This has been stated over and over in the forums by the experts. We can keep what we have for now but its just a delay....not a cancellation for those who have not migrated yet.  AT&T, Spectrum, AOL, Verizon, Cox  have done the exact same migration to Yahoo. Seems all the carriers are getting out of the email business.

I really wish people would stop saying that its not going to happen. Its false hope and makes others want to know why they cannot return to Comcast from Yahoo. I will migrate kicking and screaming when I am forced to  but will cherish every moment I have left as a Comcast email customer.

Expert

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29.9K Messages

11 hours ago

@user_x98c3x

The current information about the subject is here-------------

https://www.xfinity.com/support/articles/yahoo-email-migration-overview

Pay close attention to the first paragraph, and then scroll down to Do I have to upgrade my comcast.net email account to Yahoo Mail?

Notice that they don't really answer the question.  There is no known end-date yet.  But it will happen at some point down the road.

And Yahoo is posting the same information about 2025-2026 on their website.  It's the first question in their FAQ-------------------------

https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html

(edited)

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