2 Messages
Why has my email stopped syncing with my Pixel 2 phone?
At about noon on Sunday, I stopped receiving emails on my Pixel 2 phone running Android 11. This is a comcast.net email. I have another comcast.net email that is working properly, as well as 2 Gmail accounts that are working as they should. So far I have: shut down and rebooted the phone; soft reset; deleted the cache, and deleted and reinstalled the account. That last item -- deleting and reinstalling the account -- restored the inbox to the correct state at the time of the reinstall, but no further emails were received. In addition, I lost access to my email folders after the reinstall -- the folders are there but they are empty. This is my primary email account and I rely on my phone for emails for days at a time, so this situation is intolerable. How do I fix this?
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Just for a sanity check, if you log into xfinity.com and access the account via webmail with a browser, is your email there? If it isn't, they can restore it for you. Sometimes that's a migration or a mail server instance crash.
While you are in there, go into settings, and make sure there are no "auto forwards" sending your mail somewhere else. If you see that, change your password immediately.
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Patsdeere
Visitor
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2 Messages
2 years ago
Having the same problem. How do we advance this to a level 2 tech?
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user_1404ea
3 Messages
2 years ago
My wife and I are both having the same issue, started 3 days ago
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user_394d70
Contributor
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21 Messages
2 years ago
My husband and I are having the same issue on Samsung phones. Our phone service is VZ. We have contacted both Comcast and VZ. Deleted accounts, storage etc. Worked briefly then reverts back to no sync. Started on Aug 2.
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Andyr1
Gold Problem Solver
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8K Messages
2 years ago
I use Outlook on my Pixel 4a, and it works fine with Comcast mail. Just did a test.
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user_394d70
Contributor
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21 Messages
2 years ago
@Andyross what cell network?
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Andyr1
Gold Problem Solver
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8K Messages
2 years ago
The first test with with WiFi. I just retested with T-Mobile, and it still worked.
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user_1404ea
3 Messages
2 years ago
To resolve both our accounts, we went into the GMAIL app we are using, cleared cashe. Then we deleted our comcast accounts, readded them and both started working. Lets hope it continues!
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user_394d70
Contributor
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21 Messages
2 years ago
We were asked to do that as well. It worked for several hours yesterday then stopped late afternoon.
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jason187
New Poster
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2 Messages
2 years ago
Have had the same problem. Google Pixel with Gmail app. Xfinity imap email within Gmail randomly stopped working. Had to delete the account and even restart the app. Once done, I added the account again. The account broke 1 day later.
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user_394d70
Contributor
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21 Messages
2 years ago
We don't know if it's Xfinity or Gmail.
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KK1L
New Poster
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4 Messages
2 years ago
Same issue! Any permanent solution identified?
Been using gmail on various android mobiles for years and have never had this issue either pop or imap.
I had cleared storage and it started working for a short period. It does not last. Outgoing mail sends.
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forward123
New Poster
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2 Messages
2 years ago
I have the same issue since yesterday. 20 year old Comcast email not syncing Gmail via iMap. Deleted account, readded brought it up to date but nothing after. Logging on to Xfinity on web, email is working, all settings correct. Restarting didn't do anything. Att firstnet pixel 6
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Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Play Store says Gmail was updated a few days ago. That is probably the problem. I am using Outlook with no problems. You can even try K-9 mail if you want something genuinely free and open source.
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user_301880
3 Messages
2 years ago
Same issue here. The last day that it synced was August 4. I can send emails from the account using Gmail app, but can't receive anything.
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