U

Visitor

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3 Messages

Tuesday, May 30th, 2023 5:49 PM

Closed

Why do my email replies time out before I can send them?

If I take more than 60 seconds to type a reply to an email, my reply is disconnected from the server and the draft is NOT saved. This happens consistently. I am using windows 10 machines and windows 11 machines. 

Expert

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29.7K Messages

2 years ago

Are you using a client like Thunderbird or Windows Mail?  If so, try using only the webmail and your browser.  Does the same thing happen?

Visitor

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3 Messages

2 years ago

My problem occurs when I use my Windows 10 and Windows 11 Desktop Computer to access my email. I use Chrome as a web browser and I access my email through a link on the Xfiniity home page (after logging in). This problem does not occur when I access my email from an IPad using the IOS email app.

Expert

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29.7K Messages

2 years ago

@user_d031cc 

Try clearing cache/history in Chrome.  Then sign out of the account and back in again.  You could also try with a different browser.  Like Edge or Firefox.  See if anything changes.

Visitor

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3 Messages

2 years ago

I cleared Chrome cashe but the problem still exists. I tried the Edge browser and is failed the same way. I am beginning to think this is a Window 10 and 11 security issue but I have no Idea how to fix it. Email from Ipad and Iphone email apps do not time out like the Browser-based email programs.

New Problem Solver

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452 Messages

That is certainly one reason that this could be happening, @user_d031cc. Have you checked and verified that your security and Windows files are up-to-date as well? The only concerning thing is that you stated multiple computers are having the same issue. You could try using a separate Email application to see if that has the issue. It could also be an extension that you applied which I had an issue with before. 

I no longer work for Comcast.

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