Visitor
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1 Message
Whitelist
I am not receiving emails from LogMeIn. They said I need to whitelist the following email addresses. How do I access the whitelist?
Email domains
- [Edited: "Personal Information"]mein.com
- @s.logmein.com
- @care.gotomeeting.com
- @m.gotomeeting.com
- @care.gotomypc.com
- @care.gotoassist.com
- @care.gotowebinar.com
- @care.gototraining.com
- @m.join.me
- @t.join.me
- @m.logmein.com
- @t.logmein.com
- @m.lastpass.com
- @t.lastpass.com
XfinityChristina
Official Employee
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923 Messages
4 years ago
Hi, @user_aace2a
All that simply means is basically adding them as an approved sender, contact or "safe" sender in your email list. This link https://comca.st/32nO4in goes over the steps to add a contact to your email address book and this should help! Let us know if after following these steps you still do not get emails from any of the above listed domains!
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
Also see see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9. Note that you cannot add just the email domain (ex: @s.logmein.com), you need to use a complete email address (ex: userid @ s.logmein.com).
Also note that if Comcast is blocking email from one of these domains, you won't get it even if you've added the sender's address to your address book. If that's the case Comcast Security Assurance should be able to help. You can reach them at the contact phone number listed on https://internetsecurity.xfinity.com/help/report-abuse/. Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
(Edit: removed phone number which cause the post to be marked Private
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user_f32d9c
Visitor
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5 Messages
4 years ago
When I go into Xfinity webmail and cannot find an expected message in my inbox, I look for it in the SPAM folder. If it's there, I check the checkbox and click "Not SPAM" and the message goes to my inbox. I don't mind doing this one time but future emails from the same sender will eventually get placed in the SPAM folder again. My question is why do I need to jump through hoops by adding them to a safe sender list when I already marked a previous message from that sender as "Not SPAM"? It would be nice if Xfinity had a "Mark as a Save Sender" button next to the "Not SPAM" button. Or better yet, automatically mark "Not SPAM"d messages as safe senders.
Also, many people use other email programs (Outlook, Gmail, Thunderbird, etc) to check their Xfinity email. Requiring users to go to webmail and add a sender to the address book is a hassle.
Having these issues with a free email provider (Yahoo, Gmail, etc.) is one thing but I pay a LOT of money for my Xfinity services. In my experience, way more legit messages end up in my Xfinity SPAM folder than with other free email service providers.
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