U

Visitor

 • 

1 Message

Fri, Apr 16, 2021 2:54 PM

Whitelist

I am not receiving emails from LogMeIn. They said I need to whitelist the following email addresses. How do I access the whitelist?

Email domains

  • [Edited: "Personal Information"]mein.com
  • @s.logmein.com
  • @care.gotomeeting.com
  • @m.gotomeeting.com
  • @care.gotomypc.com
  • @care.gotoassist.com
  • @care.gotowebinar.com
  • @care.gototraining.com
  • @m.join.me
  • @t.join.me
  • @m.logmein.com
  • @t.logmein.com
  • @m.lastpass.com
  • @t.lastpass.com

Responses

ComcastStarr

Official Employee

 • 

137 Messages

19 d ago

Hi, @

 

All that simply means is basically adding them as an approved sender, contact or "safe" sender in your email list. This link https://comca.st/32nO4in goes over the steps to add a contact to your email address book and this should help! Let us know if after following these steps you still do not get emails from any of the above listed domains! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

 • 

22.3K Messages

18 d ago

... They said I need to whitelist the following email addresses ...

Also see see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9. Note that you cannot add just the email domain (ex: @s.logmein.com), you need to use a complete email address (ex: userid @ s.logmein.com).

Also note that if Comcast is blocking email from one of these domains, you won't get it even if you've added the sender's address to your address book. If that's the case Comcast Security Assurance should be able to help. You can reach them at the contact phone number listed on https://internetsecurity.xfinity.com/help/report-abuse/. Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

(Edit: removed phone number which cause the post to be marked Private

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