The exact message goes: "Xfinity Connect encountered an error. Please try again later."
This has been going on for days now, and sometimes it works anyway, right pobver giving the message out.
As for paying when you don't get waht you bargained for, wouldn't you like to have a produc like that, where you get paid whether you provide the bargained for exchange or not? Sounds pretty unfair to me. I know iof I don't provide my side of the bargain, I hear about it evewn with the best of clients. Personally, I wouldn't want to be paid for not providing what I promised. Would you?
The exact message goes: "Xfinity Connect encountered an error. Please try again later."
This has been going on for days now, and sometimes it works anyway, right pobver giving the message out.
As for paying when you don't get waht you bargained for, wouldn't you like to have a produc like that, where you get paid whether you provide the bargained for exchange or not? Sounds pretty unfair to me. I know iof I don't provide my side of the bargain, I hear about it evewn with the best of clients. Personally, I wouldn't want to be paid for not providing what I promised. Would you?
Try clearing your browser cache, then close your browser and open it again in a new session.
I have a whole list of whitelisted emails, the box is checked on. I'm only getting one of the emails every day, and I should be getting a lot more. Why isn't my whitelist working?
Hi, @linquenz631. Keep in mind you want to create a new public post next time for your issue which will open a ticket in our system to respond to you. This is an old thread and may not get the attention you need every time. You set up the rules to allow these emails as "not spam" correct? For the purpose of the process of elimination, you can turn spam filtering off and see if they come through. If they do you may need to tweak some settings. If they still don't we can take a further look into it.
1. In the top right corner, you'll see a little chat icon. Click this "Peer to peer chat" icon or follow https://comca.st/33K74s5
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this 9 month old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
Again
Expert
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32K Messages
5 years ago
Email is not a line item so yes, you still have to pay your bill and no, you don't get any compensation when email is down.
What is the exact message you're getting and are you using webmail or an email client and if an email client which one?
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RSBPC
Frequent Visitor
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9 Messages
5 years ago
The exact message goes: "Xfinity Connect encountered an error. Please try again later."
This has been going on for days now, and sometimes it works anyway, right pobver giving the message out.
As for paying when you don't get waht you bargained for, wouldn't you like to have a produc like that, where you get paid whether you provide the bargained for exchange or not? Sounds pretty unfair to me. I know iof I don't provide my side of the bargain, I hear about it evewn with the best of clients. Personally, I wouldn't want to be paid for not providing what I promised. Would you?
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Again
Expert
•
32K Messages
5 years ago
Try clearing your browser cache, then close your browser and open it again in a new session.
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RSBPC
Frequent Visitor
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9 Messages
5 years ago
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linquenz631
Frequent Visitor
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7 Messages
4 years ago
I have a whole list of whitelisted emails, the box is checked on. I'm only getting one of the emails every day, and I should be getting a lot more. Why isn't my whitelist working?
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EG
Expert
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111.8K Messages
4 years ago
@linquenz631
Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this 9 month old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
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