Viewing PDF file from xfinity email

I have a problem opening up PDF's, I get an error message when I try and view. This is happening with both Chrome and Microsoft Edge.

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BruceW

Gold Problem Solver

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26.9K Messages

1 month ago

I have a problem opening up PDF's, I get an error message when I try and view. This is happening with both Chrome and Microsoft Edge.

It's a known problem that Comcast/Xfinity doesn't seem all that interested in fixing. The workaround by @mal316 described in https://forums.xfinity.com/conversations/email/cant-view-attachments/68b4594ba61c8637b625c9c6?commentId=68d89dd798025038d61ad3c8

might be helpful.

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U

I am also having this problem with my emails. Since mid September I can not view pdf files. I have to download them to see them. I just got off the phone with someone at Comcast who told me that this is not an issue with anyone but me. Then when they tried to reproduce the situation they learned that they could not view pdf documents either. Then the answer was that I am the only one complaining and I just need to download the document. I pointed out that this answer was not acceptable and asked for escalation. I was told it would not change anything. So here I am looking for answers.

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7 days ago

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XfinityPeterH

Official Employee

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2.4K Messages

user_5949ij This is a known issue that was reported and the solution is to tap download to view the attachment.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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EG

Expert

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114.3K Messages

1 month ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section.

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ajdionne

Viewing PDF file from xfinity email

BruceW

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user_5949ij

XfinityPeterH

EG

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