Contributor
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216 Messages
Verifying my email address.
I got an email at a backup address, giving me a six-digit code to verify my Comcast email address. When I go into my Comcast email, there is nothing there, so how do I verify it? It was a legitimate email that came to the backup address. Please let me know to DM if necessary. Could you help me, please? Thank you.
Official Solution
XfinityAirelle
Official Employee
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2.6K Messages
4 months ago
@Harry3667 Thanks for working with us today. We were able to change the preferred email address and correct your concerns. In the event that you require assistance in the future, please author a new post. We hope you have agreat weekend and take care.
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XfinityAirelle
Official Employee
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2.6K Messages
4 months ago
We’d be happy to assist you with this! Just to clarify, were you interacting with an agent or performing an action on your account when you received the code? Typically, if two-factor authentication is enabled, the system sends a code as an extra layer of security. You would then need to enter the code in the designated field on the website or app where it requests verification.
If you don’t see a prompt for verification or are unsure where to input the code, don’t worry—we’re here to guide you through the process. Let us know, and we’ll ensure you’re all set!
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