Vanished email

I have this same issue.  It seems December 1st thru yesterday are no where to be found.

I found this thread - https://forums.xfinity.com/conversations/email/emails-disappeared/657b12a1f961c6163a311597   but it's been more than a few hours and they've not come back.

Hi there @Tamig23!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns.  We are so glad to hear from you and happy to assist in any way that we can.  No worries!  You have reached out to the right team, and we are going to do everything that we can to get things squared away.  Please feel free to shoot us a private message so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Hi there @Tamig23!  Thanks so much for letting us know that his has been resolved for you.  Was there anything else that we could help with?

@XfinityArmand​  I have had this same experience about three times in the past year. The latest was last week. This time I lost all email between 12/12/23 and 1/6/24. As others have mentioned they were no where to be found. They suddenly "re-appeared" about a day later. Needless to say it can be problematic when you think they are permanently gone and there were receipts and invoices missing. Looking through this forum I see that I am not the only one that has experienced this. It would be nice to know the cause of this to avoid it in the future. Any ideas what is happening?