New Poster
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6 Messages
Valid Emails Going to Spam Folder
I was very glad to find this string of information here on the xfinity forums:
I am very disappointed that it has been marked Closed. So I'll start my own.
My wife is VERY frustrated that valid emails are moved to the spam folder. And then they're deleted, because comcast thinks they are spam and comcast deletes spam after 7 days. I will give one example, but there are many problems. My wife has signed up for automated emails from nytimes.com to her comcast.net account. Let's call it a.comcast.net. For a while, she received those emails. Then they stopped. I went to nytimes.com and stopped the automatic emails. then restarted them. Still no emails to her "a.comcast.net" email account.
I called comcast customer service and they said, work with nytimes.com, it is their problem, not comcast. I did do that and nytimes says the emails are being sent.
Then I tried it with my comcast.net account: Signed up for an automatic email at nytimes. Let's call it b.comcast.net. Those emails from nytimes.com do get received at "b.comcast.net". Please send me an explanation.
enthalpy
New Poster
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6 Messages
2 years ago
I have now gone into my comcast email settings --> mail --> advanced settings
--> spam filtering and set it to Override Security Filters
Yes, it warns me that harmful spam may come to my Inbox. At this point the frustration is so high, please send me all the spam. At least I (might) get my valid emails in my Inbox.
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Latoque
Expert
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29.6K Messages
2 years ago
@enthalpy
A couple of things for you. First, read the post at this link to see how to prevent valid emails from getting flagged as spam------------
Address Book Exemption
But if that is not enough,
Call Comcast security. See if there is a blocking issue for that sender's domain. Understand that mailing lists and subscriptions can be problematic in any email system.
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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alloro
Frequent Visitor
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6 Messages
2 years ago
I solved this same issue by disabling the Xfinity spam filtering and then writing my own spam filter rules. I based then on sender or subject line content within the web based mail settings. The important thing to remember when using the Xfinity web based email filters is to uncheck the "Process subsequent rules" boxes in all of your email filters and they should start working. Also, since Xfinity filters out the spam before it reaches your inbox, if you have the Xfinity spam filtering turned on, then the rules you create never kick in.
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