1 Message
USPS Informed Delivery E-mail Not Being Delivered Anymore to my Xfinity Account Inbox
I was regularly receiving the USPS Informed Delivery E-mail showing mail and packages I will be receiving that day. A several days ago, I inadvertently moved the e-mail to my Spam folder and than back out again (not Spam). Since then I have not received any Informed Delivery E-mails even though I have marked the sender's address as not spam. Informed Delivery says they are still sending the e-mails. After looking through the forum, I noticed several others are having the same problem. It appears the emails are being facilitated by Mailgun and my e-mail address is on some type of suppression list, which Mailgun manages. Need help in getting my info off the suppression list and my Informed Delivery e-mails again delivered to my Xfinity inbox. Thank you in advance for helping resolve this issue.
XfinityLinda
Official Employee
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1.3K Messages
11 months ago
Thank you for meeting us here in our community, @user_ydz0u0. Sorry about the trouble getting your email alerts from USPS Informed Delivery. I get those as well, and it is unfortunate that yours have been missing. We are happy to assist with this. In order to assist, we would need for you to send us a Direct Message with your name and address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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laugustus
Frequent Visitor
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10 Messages
5 months ago
I am also not receiving informed delivery mail from usps, although I am receiving other email from usps. I am also not receiving email from DCU when they send a code to verify login, but I am receiving other email from DCU. Why is this happening? It concerns me that there might be other email that I am not receiving and have not indication of it.
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