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user_ydz0u0
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Saturday, December 9th, 2023 8:56 PM

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USPS Informed Delivery E-mail Not Being Delivered Anymore to my Xfinity Account Inbox

I was regularly receiving the USPS Informed Delivery E-mail showing mail and packages I will be receiving that day.  A several days ago, I inadvertently moved the e-mail to my Spam folder and than back out again (not Spam).  Since then I have not received any Informed Delivery E-mails even though I have marked the sender's address as not spam.  Informed Delivery says they are still sending the e-mails. After looking through the forum, I noticed several others are having the same problem. It appears the emails are being facilitated by Mailgun and my e-mail address is on some type of suppression list, which Mailgun manages.  Need help in getting my info off the suppression list and my Informed Delivery e-mails again delivered to my Xfinity inbox.  Thank you in advance for helping resolve this issue.

Question

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Updated 

6 months ago

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XfinityLinda

Official Employee

 • 

1.4K Messages

1 year ago

Thank you for meeting us here in our community, @user_ydz0u0. Sorry about the trouble getting your email alerts from USPS Informed Delivery. I get those as well, and it is unfortunate that yours have been missing. We are happy to assist with this. In order to assist, we would need for you to send us a Direct Message with your name and address. We look forward to your message.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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laugustus

Frequent Visitor

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10 Messages

6 months ago

I am also not receiving informed delivery mail from usps, although I am receiving other email from usps. I am also not receiving email from DCU when they send a code to verify login, but I am receiving other email from DCU.  Why is this happening?  It concerns me that there might be other email that I am not receiving and have not indication of it.

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XfinityAldrik

Official Employee

 • 

1.7K Messages

Hello again @laugustus! We’d love to continue troubleshooting this issue with you in our direct message thread from earlier today. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

laugustus

Frequent Visitor

 • 

10 Messages

There are other posts n this subject.  XfinityAlex seemed to be very helpful on this issue.  Please consult with him before I follow up with you.

6 months ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for your patience @laugustus, I have reached out to XfinityAlex to see if this is a suppression list issue. Could you please come back to the direct message thread and confirm the full email address for DCU as well as the last time they attempted to send an authentication code to your Xfinity email address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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