Upset with Yahoo Email [Edited]

I’m extremely upset with your new Yahoo email. I now have to spend five dollars a month to get an ad free email that I used to get for free. We no longer get ABC on Comcast TV and now we have to pay for email services. This is very poor customer support.

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XfinityJohnG

Official Employee

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3K Messages

3 months ago

Thank you for reaching out to our team. I can share your feedback on those issues from here with the proper team. If you need any assistance with your account or service we are always happy to assist you here.

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Expert

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34.6K Messages

3 months ago

@jana17

I’m extremely upset with your new Yahoo email. I now have to spend five dollars a month to get an ad free email that I used to get for free. We no longer get ABC on Comcast TV and now we have to pay for email services. This is very poor customer support.

As far as email goes, you can use an ad blocker for yahoo mail for your browser. I use Firefox and have an ad blocker for yahoo.

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user_kc38v4

Visitor

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2 Messages

1 month ago

I just can't continue with Yahoo. It's so frustrating and checking email has become a nightmare and a very time consuming task. Email with Comcast was great. I thought I HAD to change to Yahoo. I think I will leave Comcast all together. If I can cancel my internet I will do that too. Very horrible service with Yahoo

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XfinityCliff

Official Employee

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434 Messages

Thank you @user_kc38v4 for sharing your experience and feedback here on our Xfinity Forums!

It’s clear how important a smooth and reliable email experience is, especially when it’s something you rely on every day.

Having a system that once worked well and now feels frustrating can really impact your overall experience.

We see and appreciate your concerns and your perspective here is valuable and helps us to continue to make improvements to our services.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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Expert

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34.6K Messages

@user_kc38v4

I just can't continue with Yahoo. It's so frustrating and checking email has become a nightmare and a very time consuming task. Email with Comcast was great. I thought I HAD to change to Yahoo. I think I will leave Comcast all together. If I can cancel my internet I will do that too. Very horrible service with Yahoo

At some point this year everyone will be migrated to Yahoo! Mail, and we do understand how you feel.

A couple of things you can do. Depending on your browser you might be able to find an extension that blocks ads in Yahoo! Mail. Or, your other alternative is to use a third party email app.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 month ago

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user_1933a2

Visitor

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1 Message

27 days ago

I'm a long term customer of 18 years. I do not want to be on Yahoo Mail. Can I go back to the old Xfinity email? I am 77 years old and feel like I was tricked into Yahoo Mail. Put me back on Xfinity Mail please.

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XfinityTommy

Official Employee

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3K Messages

user_1933a2 Unfortunately, there is no way to go back to Xfinity email after transitioning to Yahoo. The email systems are very similar, overall there is not much difference in the overall operation.

I am an Official Xfinity Employee.
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25 days ago

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toothman132

New Poster

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3 Messages

27 days ago

I too was going the post the same comment as you, but I won't pay the fee.

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jana17

Upset with Yahoo Email [Edited]

XfinityJohnG

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user_kc38v4

XfinityCliff

Again

user_1933a2

XfinityTommy

toothman132

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