Visitor
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1 Message
Updated terms of service email
I received the following email. Is it a scam?
MyXfinityEmail®
Last week, we notified you about important updates to our Terms of Service, Security Policy, and Privacy Policy. As part of these updates, older versions of the Comcast/Xfinity Mail platform will be retired As from Today, June 10, 2026.
To ensure uninterrupted access to your mailbox after June 12, 2026, please confirm your acceptance of the updated Terms of Service. This quick process takes less than a minute and ensures your account remains protected with our latest security enhancements.
Update your account now:
Please review and accept the updated Terms of Service.
Important:
If you do not complete this update, your mailbox may be deactivated, and stored data could be permanently removed.
Please do not reply to this message, as this email address is not monitored.
BruceW
Gold Problem Solver
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27.4K Messages
13 hours ago
Yes, it is! Dozens of similar emails have been posted here. Such emails are scams. "Update" emails that have any sort of "do this or lose your access" demand are almost always scams, especially when they only give you a short time to comply.
Do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
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