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user_28e609
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2 Messages

Saturday, August 14th, 2021 4:52 PM

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Unable to synch email from comcast email account to my iphone and ipad

Try creating email accounts on my iphone 6 s/w version 14.7.1 and a new ipad 12.9 I just received today to synch with my comcast email account. When I try to create the account I get the following error "No password provided to Comcast" "Please go to mail account setting and enter a password"

I know that the password is correct.  I did it manually multiple time and even used auto fill-in to create my account and password thru touch screen option. Note that my wife has a iphone 6 and she can synch emails from our comcast email account to her iphone.  I check both of our iphone mail configurations and the only thing I can tell that is different is my comcast password is 15 characters in length whereas my wife is only 10 characters.  Not sure if a string greater than a particular length get rejected as invalid from the comcast email server when received from an apple device or if it get truncated on the way out.

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3 years ago

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Expert

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31.4K Messages

4 years ago

See if this helps any.

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EG

Expert

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110K Messages

4 years ago

Not "Accessibility" related. Concern moved here to the proper help section.

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user_28e609

Visitor

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2 Messages

4 years ago

Thanks for the feedback.  I have the security setting already enabled to allow access to my Xfinity email account from a third party entity.  Any other ideas.  Appreciate the response.  Bob

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XfinityJeniece

Official Employee

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3K Messages

Hey there, @user_28e609, thanks for reaching out through Xfinity Forums regarding the issue you are having with your e-mail account. The troubleshooting steps given here might be helpful with troubleshooting, https://comca.st/3k6hREJ;

 

Also, have you tried resetting your password in the app to a new password to see if that allows you access? Let me know if either of these help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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tdsf

Frequent Visitor

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12 Messages

I am having this same problem and nothing I have done has resolved it. My problem is on my iPhone and is related to an existing comcast.net email account that had worked without a problem for years. Worked last night. didn't work this morning. I made no changes and there was no iOS update last night. This is what I have tried:

Restarted the iPhone - Didn't work

Change password on the account and then update the password on the iPhone (twice) - Didn't work

Delete the account from Mail on my iPhone and attempt to setup again (twice) - Didn't work

Checked the setting referenced above regarding 3rd party apps - It was already enabled

There are many, many threads on both this forum and the Apple forums discussing this problem dating back well over a year. It's insane that there is no solution posted here. Please help!

4 years ago

0

CCMorgan

Gold Problem Solver

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3.3K Messages

Hi, tdsf. Thank you for posting! So sorry to hear you're running into this same problem. As long as the email itself is working after signing into our website via https://comca.st/39aTUHi, that's going to be what we have the most control over. To option to enable the email through third-party mail clients is offered for convenience, but we don't exactly provide support for the configuration of it beyond a fairly basic level. We'd still like to see what we can do to help you out, thanks for trying what you've tried. Please create your own public post with a summary of your concern, and we'll be happy to address this further with you directly. Thank you!

I no longer work for Comcast

4 years ago

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user_243540

Visitor

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2 Messages

[Edited: "Language"]. I have been using iOS mail for decades, now all of a sudden you kill it with no means to restore it. Seriously considering leaving Comcast [Edited: "Language"]

(edited)

3 years ago

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user_243540

Visitor

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2 Messages

OK, after three tries on each device, I finally have Mail working on both devices. iPad and iPhone processes were mysteriously different even though both are running the same iOS. Mysteries abound!

3 years ago

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