Visitor
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1 Message
Unable to receive verification emails
I need to receive verification emails from a website to log in, and I've tried having it resend multiple times, but I am not receiving them. It doesn't seem like I'm receiving any notifications on that site at all. I have already checked my spam folder, tried whitelisting the email, and turned off the spam filter altogether, but I am still not receiving the verification emails after multiple attempts to resend.
I read information about certain domains being blocked. Is there anything on the back-end that can be done to see if notifications from @dreamwidth.org can come through?
XfinityAlex
Official Employee
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833 Messages
1 year ago
@zellalmasy These appear to be coming from AmazonSES. I'll reach out and see if they can tell me what they're seeing from their end. I don't see anything obvious in our logs.
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CCLamont
Problem Solver
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519 Messages
1 year ago
@zellalmasy I apologize for all the troubles experienced. I am here and would love to make sure we get this resolved.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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