Unable to receive email

Hello @user_9b6def, and thank you for posting your concern on our Xfinity Community forums.  

Not receiving emails you expect is a genuine concern.  Depending on how you are intending to receive these emails can be affected by a number of factors.  We can definitely take a look with you if you would like.  

To get started, please send us a direct message* that includes your full name and service address.

Once we get your account verified, we can review your concern with you directly to determine what might be causing this.  

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.