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user_e404c9
1st Topic

Visitor

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1 Message

Tuesday, April 5th, 2022 6:39 PM

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Unable to login to comcast email

Unable to login to a comcast.net email account.  Keep getting caught in verification loop.

Question

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Updated 

3 years ago

1.7K

2

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

3 years ago

@user_e404c9 Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you today with your account.

Could you please send our team a direct message with your full name and full address so that we can assist you further?

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

0

RMUMPER3081

Contributor

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14 Messages

3 years ago

Have the same problem...did not get a solution to problem with Comcast other than going incognito.  Can log in that way....updated chrome and still the same problem.  Tried on a different computer/different browser and same thing...

5

0

Again

Expert

 • 

31.6K Messages

@RMUMPER3081​ 

Have the same problem...did not get a solution to problem with Comcast other than going incognito.  Can log in that way....updated chrome and still the same problem.  Tried on a different computer/different browser and same thing...

Are you getting any error messages?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

RMUMPER3081

Contributor

 • 

14 Messages

no I am not...just stuck in a loop...updated chrome browser, no change.  Only way I get to email is incognito or on my phone.

3 years ago

0

XfinitySara

Official Employee

 • 

1.7K Messages

Thanks for letting us know, @RMUMPER3081! Since you mentioned having the same issue on a different computer and using a different browser, we may need to troubleshoot your particular email account. Could you please send our team a private message with your full name and full address? We can most definitely take a further look at this for you.

 

To send a "Direct (private) Message":
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

maxdave79

Visitor

 • 

1 Message

Same isssue on all PC devices.  Varying problems thru email login, password and secondary authentification process.

Getting worse and worse.

Can usually only access via mobile device.

Extremely disappointed.

3 years ago

0

Again

Expert

 • 

31.6K Messages

@maxdave79​ 

Please start a new thread with your email issues.  Give as much detail as you can without giving any personal identifying information.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

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