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user_2xw2fs
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Wednesday, February 18th, 2026 4:10 PM

Unable to access email

My email suddenly stopped receiving messages about a week ago. I do not see any way to check the incoming and outgoing email settings fro the settings gear at the top of the page. I also tried setting up a Yahoo account and got an error message there do. Can you please check on your end to see if anything is amiss? Thank you.

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6 hours ago

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XfinityThomasD

Official Employee

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1.7K Messages

2 days ago

user_2xw2fs Thanks for creating a post. For clarity, are you using the Xfinity web portal to access your email, or through a third-party client such as Thunderbird or Outlook? Do you recall if there were any recent changes with adding/removing another email account? I've seen a few times where adjustments like these can also change the settings for the whole profile. If using a third-party client, you can also check these settings to ensure everything is connected and communicating correctly.

 

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Again

Expert

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33.6K Messages

1 day ago

@user_2xw2fs 

My email suddenly stopped receiving messages about a week ago. I do not see any way to check the incoming and outgoing email settings fro the settings gear at the top of the page. I also tried setting up a Yahoo account and got an error message there do. Can you please check on your end to see if anything is amiss? Thank you.

 
Try these links.
Regarding email migration to Yahoo! Mail  It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to keep our email systems streamlined. We’ll keep you posted as that timeline gets closer!

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BruceW

Gold Problem Solver

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27.1K Messages

18 hours ago

@Again: The link you posted in https://forums.xfinity.com/conversations/email/unable-to-access-email/6995e48ff0895c3edc86e8db?commentId=6996412efe6a2a16190e113f is truncated and leads to a 404 page. Were you trying for https://forums.xfinity.com/conversations/internet/answered-how-to-set-up-your-comcast-email-address-with-an-email-program/602dacc0c5375f08cdac18c8? 

( I would have sent this as a DM, but upon sending I get "Couldn't send. User has opted out from private messaging.") 

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