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user_7pvnxp
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Saturday, April 13th, 2024 9:04 AM

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unable to access email with third-party tool overseas

Hello, I am currently overseas and I am unable to use Outlook to receive emails via IMAP unless I use a VPN connection. If I don't use a VPN I am being asked to enter my password and the connection does not work. Seems to be some kind of filtering on the Xfinity/Comcast server. My mail setup is correct as it works with the VPN and I have of course enabled third-party tool access. Is there anything that can be done to avoid having to use a VPN ? 

Question

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Updated 

7 months ago

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EG

Expert

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107.2K Messages

8 months ago

Concern moved here to the E-mail help section for assistance.

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XfinityJosephA

Official Employee

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1.4K Messages

7 months ago

Hello, @user_7pvnxp how are you? I hope your travels are going well! Since your third-party email client immediately works once you use your VPN I suspect this has to do with a security issue. I recommend reaching out to our Customer Security Assurance Team at 1-888-565-4329. They can be reaching during the hours of 8:00am - 12:00am Eastern Time, 7 days a week. You can get more general information here.

 

https://internetsecurity.xfinity.com/help/report-abuse

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user_7pvnxp

4 Messages

Ok I will give a try. 

7 months ago

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XfinityJosephA

Official Employee

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1.4K Messages

7 months ago

 

user_7pvnxp awesome! Thank you for your time and patience 😀

 

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user_7pvnxp

4 Messages

Well I called the hotline but it was not very helpful. The person only verified my settings which I already knew were correct and suggested I call Microsoft even though the same problem occurs on Outlook and on IOS mail. She said she would send my case up to higher level support but I am not holding my breath. I am going to use mail forwarding temporarily which works and it seems that migrating away from Xfinity mail seems to be the only viable long term solution as I am a frequent overseas traveller. 

7 months ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_7pvnxp Thank you for your reply. We are glad to hear that the situation is being escalated. If you are still in need of any assistance after that is resolved, please let us know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_7pvnxp

4 Messages

Not sure if it is the result of the escalation but mail started to flow again from my devices overseas at the same location where I was having issues before.

7 months ago

0

XfinityPeterH

Official Employee

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1.5K Messages

@user_7pvnxp Glad to hear it! Please let us know if anything comes up again! We are here for you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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