Visitor
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2 Messages
Unable to access email in Italy
My wife and i are on vacation in Italy. We cannot access our email. Keep getting invalid password prompts on our mobile devices. Also, logged into Xfinity website … can only see main folder. Cannot see subfolders. Help please. Our travel info is mostly in digital form!
XfinityRaul
Official Employee
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2.3K Messages
5 hours ago
@mikepcc This is a security measure to make sure that your email isn't accessed by someone who might be trying to gain access. You could try using a VPN through a 3rd party client securely.
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mikepcc
Visitor
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2 Messages
4 hours ago
Thanks … but why should I pay for VPN service for service I’m already paying for? Doesn’t Xfinity have some mechanism to authenticate us while out of country?
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EG
Expert
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113.9K Messages
3 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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