Unable to access email despite email showing as active

@brooksw

Whenever I try to access my email at https://xfinityconnect.email.comcast.net/, I am immediately redirected to the "Using and managing Xfinity Email accounts" support article (https://www.xfinity.com/support/articles/account-email-information). I followed the steps at https://www.xfinity.com/support/articles/email-activity-status to check my email status and it does not show the inactive status message- it just lists my email, says my Comcast email is also my username, and has a "Go to inbox" link (which, again, immediately redirects to the same support article). Attempting to access my email via an external client also fails.

You should go to https://connect.xfinity.com/appsuite to check your email.

Hi there, brooksw! Thanks for reaching out about the email box. We are happy to help! We appreciate the detailed information about the issue. Do you have a current account with us or is the email box associated with a past account? When was the last time the email box was working on your end?