Unable to access Comcast.net email

Attempting to login to my [Edited: "Personal Information"] email redirects me to the home page

This issue is identical to the one mentioned here:

https://forums.xfinity.com/conversations/email/connectxfinitycomappsuite-redirects-to-myxfinitycomcidcust/62e96c78461c2f487100cac0

I am looking for a resolution like this:

https://forums.xfinity.com/conversations/email/connectxfinitycomappsuite-redirects-to-myxfinitycomcidcust/62e96c78461c2f487100cac0?commentId=62eae3ba2777cb750463fece

Thank you for your time and support

Responses

XfinityMichaelC

Official Employee

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3.9K Messages

25 days ago

Hey, user_nup8ly! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are running into when it comes to trying to get into your webmail. Can you let us know what browser you are using? Also, have you tried to load the webmail from an incognito page or private browser session just to see if that gets it to work?

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user_nup8ly

5 Messages

@XfinityMichaelC Brave, Chrome, Firefox

Normal window and private/incognito do not work

Please read my post including the others linked in my original message

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25 days ago

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user_nup8ly

5 Messages

24 days ago

@XfinityCSAEmail you were able to work your magic here:

https://forums.xfinity.com/conversations/email/connectxfinitycomappsuite-redirects-to-myxfinitycomcidcust/62e96c78461c2f487100cac0?commentId=62eae3ba2777cb750463fece

Is this "email refresh" on the backend possible again?

Please feel free to let me know if any further information is required for this resolution

(edited)

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XfinityDena

Official Employee

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2K Messages

@user_nup8ly Good morning. I am sorry to hear you have been having issues with your email redirecting you. I see you are trying to reach our CSA team. Have you tried to reach out to our Customer Security Assurance team directly? You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329.

Have you tried to clear cookies and cache on your web browsers and do a password change for your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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user_nup8ly

5 Messages

Yes.

Have you read my initial post and the links therein?

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24 days ago

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XfinityMichaelC

Official Employee

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3.9K Messages

Yes we have, user_nup8ly! Like any troubleshooting issues, we do have to start with the basics. We would like to see if we can get the email refreshed on the back end to see if that will clear up the issue. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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user_nup8ly

5 Messages

I understand

The requested information has been provided as you instructed, along with the links to this and original post for reference

Although it appears to be a live chat, I have not seen any response from the other end

My current connection is unstable so I am hoping I will be able to follow up either here, using the chat link/URL, or via my alternate email registered to the account

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24 days ago

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user_nup8ly

Unable to access Comcast.net email

XfinityMichaelC

user_nup8ly

user_nup8ly

XfinityDena

user_nup8ly

XfinityMichaelC

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