New Poster
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5 Messages
Unable to Access Comcast Email Accounts using Outlook
I just noticed this. I have tried un-installing and installing and still unable to access email. I am able to access email via the website.
i have tried uninstalling and installing the account on Outlook, Access to third-party email programs is enabled.
Whats going on?
XfinityAirelle
Official Employee
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2.3K Messages
11 days ago
Thanks for reaching out! It sounds like you've taken some great troubleshooting steps already, and I appreciate you sharing those details. Since you’re able to access your email via the website, it confirms that your account is active and functioning correctly. The issue may be with how Outlook is set up to access your email.
Here are a few steps to try:
1. Verify Your Email Settings: Double-check that you’ve entered the correct incoming and outgoing mail server settings. These settings can be found on the Xfinity email support page under third-party email setup.
- Incoming Mail Server: imap.comcast.net (Port 993, SSL enabled)
- Outgoing Mail Server: smtp.comcast.net (Port 587, SSL/TLS enabled)
2. Authentication: Ensure that your full email address and password are entered correctly, and make sure "Use same settings as my incoming mail server" is checked for outgoing mail.
3. Clear Cache: If you’ve recently changed your password or made account updates, clear the cache in Outlook before re-adding your account.
If these steps don’t resolve the issue, let us know!
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tyrendo
New Poster
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4 Messages
8 days ago
I am having the same problem. I tried Thunderbird and unable to access comcast emails. Also have Outlook 2024 and it doesn't work. Tried to install Mailbird and won't install, says invalid credential or IP is on a block list. Spent four hours with 3 levels of tech support at comcast and just got the run-around.
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user_ryhii3
3 Messages
7 days ago
This worked for me on my iphone using Outlook. I was having the same trouble as everyone here.
Disconnect from home wifi (I used cellular connection)
Email Address: ********@comcast.net
Display Name: Blank
Description: Blank
IMAP Hostname: imap.comcast.net
IMAP Port: 993
Port Security: SSL
IMAP Username: ********@comcast.net
IMAP Password: *****************
SMTP Hostname: smtp.comcast.net
SMTP Port: 465
Port Security: SSL
SMTP Username: ********@comcast.net
SMTP Password: *****************
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fred2179
Contributor
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19 Messages
3 days ago
My Outlook email on my Comcast.net account has been mostly refusing to send for the past week. I had no problems receiving.
This morning, the emails in my outbox were accepted until late morning, when the same BS started again. The emails I sent are still sitting on my outbox.
How come it works for a while and then comcast stops accepting sent mail?????
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